FAQ

CUSTOMER SERVICE HOURS

Open: 8 am to 5 pm MST Monday-Friday We try to respond to all emails within 24 hours excluding weekends and Holidays. Please note during sales and promotions, email volume is high and we staff up accordingly, however there may be some delay in responses but will still respond within 24 hours.
CAN I RETURN OR EXCHANGE MY ITEMS?

We allow returns and exchanges on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations: 1. Items purchased on clearance or outlet cannot be refunded. Clearance and outlet items are final sale. 2. Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value. 3. Items purchased with a gift card can be returned and refunded. The refund will be processed FIRST to the gift card, and if there is an amount remaining, that will process to an additional form of payment. 4. SWIMWEAR: Due to Hygiene Standards and keeping our customers healthy and happy, all swimwear is not able to be returned unless sealed in the original packaging & must be returned within our 30 day return window.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Because orders process within 24-48 hours of being placed there is a small window to make changes. We will do our best to catch the order in process but it is not guaranteed. If an order does go out due to customer error the customer will be responsible for any return. Please contact hello@littleroad.com to change your order.
I STILL HAVE QUESTIONS THAT I CANNOT FIND THE ANSWER FOR, IS THERE ANY WAY TO GET IN TOUCH?

Absolutely! You can contact us by email hello@littleroad.com
HOW DO I DETERMINE THE CORRECT SIZE FOR MY CHILD?

You can find sizing information within the product description, as well as under the "Sizing" tab under each product.
CAN I MACHINE WASH AND DRY MY ITEMS?

We recommend turning the item inside out, machine wash cold with like colors and tumble dry on low. This will keep your items in the best shape and prolong the life of the item. Our materials are not pre-shrunk so please allow up to 10% shrinkage if machine washed and dried. Minimal pilling is typical for terry fabric. To avoid excess pilling please avoid washing with jeans, towels or any items of rough nature.